Cal State L.A. Federal Credit Union is aware of a cybersecurity incident involving TruStage, a third-party provider that offers certain insurance and financial services to credit union members.
The incident occurred within TruStage’s environment and not within Cal State L.A. Federal Credit Union’s systems. TruStage is actively investigating the incident with cybersecurity experts and working to restore affected systems and services. During this process, some TruStage services may remain temporarily limited.
Cal State L.A. Federal Credit Union is closely monitoring the situation and will communicate any material updates affecting our members as additional information becomes available. Protecting the security and privacy of our members’ information is a top priority, and we are committed to keeping you informed.
Thank you for your trust and for being a valued member of Cal State L.A. Federal Credit Union.
Was Cal State L.A. Federal Credit Union affected?
Based on the information currently available, the cybersecurity incident occurred within TruStage’s environment and not within Cal State L.A. Federal Credit Union’s systems.
Was my information compromised?
At this time, Cal State L.A. Federal Credit Union has not been informed that members’ credit union account information was compromised as a result of this incident. However, TruStage’s investigation remains ongoing. Until the investigation is complete, it may not be possible to confirm whether any individual’s personal information was affected. If TruStage determines that an individual’s information was impacted, appropriate notifications will be provided in accordance with applicable requirements.
Do I need to take any action?
At this time, we are not aware of any specific action Cal State L.A. Federal Credit Union members need to take in connection with this incident. As a general precaution, members should remain alert for suspicious emails, text messages, or phone calls requesting personal, account, or financial information. Never provide sensitive information in response to an unsolicited communication.
What if I need assistance with my TruStage policy or claim?
TruStage continues to restore its systems and services, and some services may remain temporarily limited. For the latest information, policy assistance, claims support, and current contact options, please visit TruStage’s official website. Cal State L.A. Federal Credit Union will continue monitoring this situation and provide relevant updates to our members as they become available.
